Shipping, Returns & Refunds

IMPORTANT UPDATE:

Due to COVID-19, we are experiencing delays in shipping dates as much as 7 to 14 days due to our shipping partners focus on essential items.  We apologize for this inconvenience and appreciate your patience during these unprecedented times.

We Offer Fast Shipping and Hassle Free Returns!

Our customers the best service in the industry. So our shipping, return and refund policies reflect that. Please see below for details, or feel free to contact us if you have any questions.

Shipping Information

• Most USA-based orders are shipped directly from our warehouses within 24-48 hours for your convenience and maximum efficiency.
• Your product should arrive within 3 - 7 Business Days.
• All International (non-USA) orders incur a $25 shipping charge, are shipped via standard US Mail, and may take 2-3 weeks to arrive.

Returns

At Koality U we want you to be 100% satisfied with your purchase and we stand behind all of the products that we sell. If for any reason you are not completely satisfied, we will give you a full refund (minus any shipping charges).

Here are some important guidelines regarding our return policy:

• All returns must be sent back within 60 days of purchase and must be in new condition and in their original packaging and shipping fees are the responsibility of the customer.
• All returns require an authorization, which can be obtained by emailing us at care@koalityu.com.
• Please do not send back your product before you have received an authorization.

Shipping Address for Returns: 

Refunds

• Once your product has been received and it's condition verified, you will receive a refund for your purchase.
• A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.   
• Refunds usually show up on your credit card within 3 business days.

Questions?

We are here to help!  Should you have any questions at all about our products or our shipping, returns, and refund policy please don't hesitate to ask!  You can email us at care@koalityu.com or call us at 1-503-568-1586
.

*During times of high volume such as the holidays we may be unable to control the performance of our shipping providers.  We always do our very best to provide the fastest shipping possible and if our shipping provider is unable to meet the timely delivery of your products you will be refunded for shipping.